Contact & FAQ

You can find hotel suggestions on www.contactlenscongress.com/en/practical-info/location-hotel. 

The NCC is organized at the NH Conference Center Koningshof in Veldhoven. This hotel has 509 rooms. We expect a high number of attendees so book on time. More information and other hotel suggestions can be found on www.contactlenscongress.com/en/practical-info/location-hotel.

Registration entitles you to access the entire congress and you don't have to be registered separately prior to a lecture or workshop. In general, whoever comes first serves the first. When there is a lot of enthusiasm (crowded room) for a lecture, the organization can decide to repeat the lecture or workshop.

With a day ticket or a business ticket, you get automatic access to a selection of lectures that you can watch back after the event. This will earn you another 10 points.

After the conference, a selection of 10 sessions will be made which can be watched back. As soon as they are available, an e-mail will be sent with more information.

It can be found with the following link: click here...

Go to My NCC, log in and you can purchase a ticket for the congress dinner. There is also an opportunity to make food allergies or special dietary requirements known. You can then pay this additional purchase in the way you prefer. Note you will receive a new E-Ticket. Take the right one to the congress. 

When you have successfully completed your order you will receive by email an order confirmation. You can also, after you have completed the order, log into your My NCC account to retrieve your e-ticket and invoice.

To purchase a ticket, you can either:
Visit the ticket shop at https://www.contactlenscongress.com/mijnncc/nl/ticketshop and follow a series of steps.
or
Click on the "Order tickets'' button, and then click on "Buy ticket(s)) and follow a series of steps.

Step 1: Purchase Tickets
As the booker, you can buy multiple tickets for the event. You can choose from the following options:

1. Business Package (Access on Sunday, March 10, and Monday, March 11, 2024, including access to the evening program on Sunday, March 10, 2024)
2. Day Ticket (Access on Sunday, March 10, 2024, or Monday, March 11, 2024)
3. Student Day Ticket (Access on Sunday, March 10, 2024, or Monday, March 11, 2024)
4. Evening Ticket (Access to the evening program on March 10, 2024)
5. Student Evening Ticket (Access to the evening program on March 10, 2024)

Step 2: Allocate Tickets
As the ticket booker, you can allocate tickets to the individuals attending the event, including yourself. After this step, the attendee will receive an email requesting personalization and confirmation of their ticket.

Step 3: Personalize Tickets
The invited person must personalize their ticket, confirm their day choice, and optionally enter the KABIZ and/or KP number. After this, an e-ticket will be sent. Note that only personalized tickets grant access to the NCC.

If you are purchasing only one ticket, you can directly put it in your name to avoid inviting yourself. All you need to do then is personalize the ticket with additional information such as the KABIZ and/or KP number.

Example:
Assistant A purchases 4 tickets for her organization, assigning these tickets to the individuals attending the congress. These individuals receive a personalized invitation to redeem their ticket and gain access to the congress.
 

The NCC offers payment via iDeal or Creditcard. Please note that there are additional costs associated with some payment methods. These costs are clearly stated with the options.

The NCC offers payment via iDeal or Creditcard. Only for groups we offer the possibility to buy on credit. This option is automatically offered as soon as you register 6 or more people. Please note that additional administration costs are charged for paying on invoice.

The option to buy on credit is available until 4 March 2024.

The NCC takes place in the Netherlands and so the legislation of the Netherlands applies. For all visitors, the entrance tickets for the congress are taxed with (Dutch) VAT. All tickets are ordered via the regular ticket system and the entrance fees are not included in the stand rental, this means that no visitor (including the Belgian visitor with a stand during the conference) is eligible for the reverse charge. Everyone who orders tickets must pay Dutch VAT (21%).

Go to My NCC, log in and you can make an additional purchase such as an extra day or dinner. You can then pay this additional purchase in the way you prefer. Note you will receive a new E-Ticket. Take the right one to the congress.

Go to My NCC, log in and change the date. Note you will receive a new E-Ticket. Take the right one to the congress.

If, regardless of the circumstances, you have not been able to come all days or not at all, it is not possible to recover the missed day(s).

First check My NCC very carefully if you have entered the correct email address and check whether the email from the NCC has ended up in your SPAM box. If this is not the case, please send an email with the order number to info@contactlenscongress.com and we will return as soon as possible.

Via My NCC you can cancel your registration.

- up to 6 weeks before the start of the Event, the Access Ticket can be cancelled and the purchase amount will be refunded. You will be charged a € 50 administration fee per ticket. This is automatically deducted from your refund.

- From 6 weeks before the start until the date of the Event, there will be no refund of the purchase amount of the Entrance Ticket.

Cancelling a ticket can be done through MyNCC, except for tickets purchased on account. To cancel tickets purchased on account, please send an email to: info@contactlenscongress.com.

You can cancel 1 day in your My NCC account, you will receive a credit note for this.

- up to 6 weeks before the start of the Event, the Access Ticket can be cancelled and the purchase amount will be refunded. You will be charged a € 50 administration fee per ticket. This is automatically deducted from your refund.

- From 6 weeks before the start until the date of the Event, there will be no refund of the purchase amount of the Entrance Ticket.

Cancelling a ticket can be done through MyNCC, except for tickets purchased on account. To cancel tickets purchased on account, please send an email to: info@contactlenscongress.nl.

Through the email you have received, you can personalize and confirm your ticket. Afterward, you will receive an e-ticket by email.

Yes, that's possible through My NCC if you are also the "booker” and purchased the tickets. You can make changes to your tickets under My Tickets. If you were assigned your ticket by the "booker," you cannot change your ticket yourself. In that case, contact the person who assigned you the ticket.

Please try another browser (for example Google Chrome, Safari, Firefox).

The app is a web app, so you cannot download it from an app store. The best way to do this is by pinning it to your home screen.

iOS phone: Tap on the middle icon in the gray bar, specifically the square with the arrow at the top. Scroll down and select the option: 'Add to Home Screen'.

Android phone: You usually receive an automatic notification at the top or bottom of your screen asking if you want to add the application to your home screen. If the notification doesn't appear automatically, you can also add the application to your home screen via 'Settings' in your browser.

In the app, you can change that in your account settings. Go to Account, and via settings, you can uncheck the option 'show me in the guest list

Via the QR code on your badge, you log straight in to the website.

Or:
Via https://vaya.invitado.nl/ncc/ [vaya.invitado.nl] and enter the e-mail address you registered with. You will receive a login link in your mail. If you are not in the system with that e-mail address, you will not receive an e-mail.

Yes, you can via https://vaya.invitado.nl/ncc [vaya.invitado.nl]. Only then you will not be logged in and not all parts are available (personal programme, interaction such as chats and notifications

After purchasing tickets, an NCC account is created.
You can download your ticket(s) and invoice.
You can claim your ticket and/or asked group members to claim theirs.
You can add and/or change your purchase in your account.

The data is handled strictly confidential. This is based on the EU regulations that have been in force since May 2017.

1. Enter your KP / Kabiz number within My NCC.

2. Within one month after the congress you will receive proof of participation and the number of credits (10 March 5,5 points and 11 March 5,5 points)
Note: On Sunday and Monday, 7 points can be earned per day.
With a day ticket or a business ticket, you get automatic access to a selection of lectures that you can watch back after the event. This will earn a further 10 points. So if you are present on both days and also take advantage of the viewing, you can earn 21 points in total! A real educational congress! 

3. No number, no certificate. Reporting afterwards is not possible!

In My NCC you can add or correct your KP / KABIZ number until March 9, 2024. After that applies: no number, no certificate.

A Sunday ticket allows you to watch back the 5 sessions selected that day. A Monday ticket gives access to Monday's 5 sessions. Do you have a business ticket or a ticket for both days? Then you can watch both the selected sessions of Sunday and Monday. How can I watch back the available online sessions?

An e-mail has been sent with a personal login. If you have not received it, please send an e-mail to info@contactlenscongress.com

The link you have received is a personal link and through the backend of the system it is registered how many full sessions you have watched. Based on this, the points will also be determined.

For each full session watched, 1 point was awarded by KABIZ and ADAP/KP.

Watching back the online sessions is possible until 15 July 2024.

Lunch, morning and afternoon breaks will be provided at the Expo.
If you have passed on a dietary requirement, you can tell a member of the catering staff.

You can register this in My NCC.

There are plates at the buffet. If you have dietary requirements, you can speak to someone from catering and they will fetch a separate dish or walk you along the buffet.

There are plates in front of the food. Perhaps you can go and see if you can still eat something here. If you really can't, we will try to arrange this.

No, you can call a taxi or uber.

The band will play until 00.15 and then walk-out and last round bar. End of the party will be at 00.30.

You can purchase a ticket through the ticket shop.

The party night includes food and drinks until 9.30pm. After 9.30pm, payment must be made with coins.

The NCC is known for building the future of contact lenses together. And together we do this.

At the NCC, we treat each other with respect.

It is okay to disagree with someone else, but it is important that we respect each other and leave everyone in its own dignity. This applies to everyone involved in the NCC, including participants, speakers, employees of the NH Koningshof, the industry and the NCC board.

Do you see or experience annoying or undesirable behaviour, please report this to one of our confidants by sending an email to: susan@contactlenscongress.com

The NCC is for, by and with each other. Let's make it a great congress.

Yes, room 2 is a pumping room and a fridge is also available here.
The key for this can be collected from the hotel reception.